10 Things Your Customers Wish You Knew About Them [INFOGRAPHIC]

How well do you know your customers?  It’s often said that the more you know about your customers the better you can tailor your marketing to their needs.  So lets jump into some social psychology as we discover:

  • ‘Good’ service is better than ‘fast’ service
  • Customers love to hear their name
  • Brand stories are effective selling tools
  • Customers are a great source of innovation

Let me know 1 thing about your customers that you have used in your marketing in the comments below.

Find the original post over at Help Scout.




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  1. Christine Brady
    Twitter: christinejbrady

    Hey Tom,

    That’s a great infographic!

    It really hits home for Entrepreneurs too, as we are always trying to stay ahead of the curve, when ultimately, it just comes down to taking care of the customers we have.

    Thanks for sharing!


  2. Gregory Ciotti
    Twitter: GregoryCiotti

    Hey Tom, thanks for including our infographic! I’d only ask that you link back to Help Scout in the post, our URL is: https://www.helpscout.net/

    Thanks :)

    • Tom Crawshaw
      Twitter: http://twitter.com/Initi8Marketing

      Hey Gregory,
      No probs, great infographic :) I have added a link back to your original article. That ok with you?

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